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Playa Games career site
Game Service · Miami · Fully Remote

Community Moderator

The position is temporary for 2 months with possibility of extension and we expect 20-30 working hours per week between 3 PM - 8 PM UTC-4. The hourly wage is 7 - 20 USD, depending on experience.

We are searching for a strong communicator who will support us during the launch phase of our new RPG Crawler Mobile Dungeon from the developers of Shakes & Fidget. We foresee a strong growth of our player base within the next weeks and beyond, mainly for our English speaking community. The candidate should be able to support us outside of the developer's office hours (developer is based in Germany) to ensure interaction with the playerbase on channels like Discord.

Playa Games is an established developer and publisher of browser-based and mobile games since 2009 and is passionate about developing new ideas for our award-winning MMORPG Shakes & Fidget and our new game Mobile Dungeon every day.

Playa Games is part of Stillfront. Stillfront is a global games company with over 1200 employees. We develop a wide range of digital games that attract over 50 million players every month. From established franchises like Supremacy, Big Farm and BitLife to niche games, we cover many different genres, including strategy, simulation, RPG and action, as well as casual and mash-up games.

YOUR BACKSTORY

  • Experience in customer service or support on a a free-to-play game

  • Excellent English written communication skills

  • Ability to handle sensitive issues with diplomacy and confidentiality

  • Strong interpersonal skills and ability to build relationships with community members

  • Ability to work independently

  • Interest in games or tech

  • Detail-oriented

  • Highly motivated

YOUR MISSION

  • Monitor and moderate the community to maintain a safe and respectful environment

  • Engage with the community regularly, initiate conversations, and encourage interaction

  • Respond to community inquiries and feedback promptly, escalate issues when necessary

  • Gather and analyze community feedback to provide insights to Community Managers and the development team

  • Learn the game and help base; stay up-to-date on releases and issues to assist users

  • Assist with translations for informational posts

NICE TO HAVE

  • Additional language skills (written)

  • German language skills (written and verbal)

Department
Game Service
Locations
Miami
Remote status
Fully Remote
Studios
Playa Games

Miami

About Playa Games

Playa Games has been an established developer and operator of browser-based and mobile games in the German market since 2009. At our Hamburg headquarters, with a magnificent view of the Binnenalster, we passionately create and develop new ideas daily for our award-winning MMORPG Shakes & Fidget and for future games.

In addition, we take care of the huge community that has grown around Shakes & Fidget over the years. On our various social media channels, we provide important news, announce exciting Let's Play events, hold contests, supply players with codes, and much more.

Playa Games is part of Stillfront. Stillfront is a global gaming company with 1400+ employees. We develop a wide range of digital games that attract over 50 million players each month. From well-established franchises like Supremacy, Big Farm, and BitLife to niche games, we span many different genres, including strategy, simulation, RPG and action, and casual and mash-up games.

Game Service · Miami · Fully Remote

Community Moderator

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